For Wax Melts:
Currently, not all of our candles are phthalate-free. However, we want to assure you that we are actively working towards achieving a 100% phthalate-free status by the end of this year. We understand the importance of offering products that align with your preferences and values.
In the meantime, any candles in our collection that do contain phthalates are clearly labeled. We believe in transparency and want our customers to make informed choices when selecting our products.
Our candles are designed to provide a delightful and long-lasting experience. The burn times for our different sizes are as follows:
Yes, we offer free shipping on orders over $100.
At the moment, we currently only ship to addresses within the United States. However, we want to let you know that we are actively working on expanding our shipping options to include international destinations. We appreciate your interest and patience as we strive to make our products more accessible globally.
In the event of any issues with your delivery, such as delays or damaged packages, please reach out to us promptly at firstname.lastname@example.org. To expedite the resolution process, kindly provide as much detail as possible, and if applicable, include photos of the damaged product.
We understand the importance of addressing these matters swiftly, and we are committed to resolving any problems on a case-by-case basis. You can expect a response from us within 24 hours as we work diligently to ensure your concerns are addressed and resolved.
The return period is 30 days, and returns are accepted for any reason. To be eligible for a refund, the item must be in its original, unused condition. Once the product is received back, a refund will be issued to the original form of payment. The refund process typically takes up to 10 business days. In order to initiate a return, please contact email@example.com. If the product was damaged upon arrival, customers are instructed to contact firstname.lastname@example.org promptly, providing detailed information and including photos of the damaged item.
Yes, you can exchange an item. To initiate the exchange process, contact email@example.com for instructions on returning the item. Upon receiving the returned item, a refund will be issued, and you can anticipate seeing the refund in 10 business days on the original form of payment. It's advised to place your new order at any point during this process.
Sweet Sixteen Candle Company covers the return shipping costs for accepted returns.